Wolds Veterinary Clinic prides itself on providing a first-class service for our clients and pets alike. This would not be possible without our fantastic Administration Team. They are the first people you speak to on the phone and the first caring faces you see when you enter the practice.
From booking appointments and answering questions to managing records, payments, and processing insurance claims, the team works hard behind the scenes to keep everything running smoothly. They also support our vets and nurses, helping them focus on what matters most — caring for your pets. With a caring approach and great attention to detail, our Administration Team is here to support you and your pets every step of the way.
Donna
Practice Manager
Donna is our Practice Manager here at Wolds Veterinary Clinic.
Donna originally qualified as a Beauty Therapist in 2001 at Lowestoft College, Suffolk and worked within the beauty industry for 4 years. She soon came to realise though that it wasn’t her passion and so looked for a change of career. The change of career led her to a Receptionist position in a small animal veterinary practice in Suffolk.
Donna met her husband and moved to Lincolnshire in 2010 and continued to work within the veterinary industry in a larger veterinary practice as a Receptionist and in Administration. Donna has worked at Wolds since we opened our doors in September 2017 as a Receptionist initially and now as Practice Manager.
She has three beautiful children: Lily, George and Roni. She also has two spaniels Bobby & Dotty.
Justine
Duty Practice Manager
Justine is our Duty Practice Manager. She was initially new to the veterinary industry having spent 27 years in Retail Management, but after spending a month helping out, she enjoyed it so much, that that she never left!
Justine really enjoys using her management skills in a new environment and industry, but the thing she enjoys most about working at Wolds is the people – both staff and all the different clients.
Justine is married to Carlos and they have two lovely sons: Sam and Charlie. They have a dog named Baxter and a cat called Woody, both named by my children (Baxter from Anchorman and Woody from Toy Story!)
In her spare time she enjoys eating out with friends and going to the cinema. She particularly likes a good horror or ghost story!
Louise C
Deputy Practice Manager
Louise is our Deputy Practice Manager. As well as being part of the Management team, Louise is also the main person involved in processing our pet insurance claims.
Louise has worked in veterinary practices for many years and enjoys meeting everyones furry friends!
She is lucky enough to own a beautiful labrador called Dudley and they like exploring the countryside together. Louise also has a big passion for horses and spends much of her spare time caring for and riding her own horse.
Jo
Laceby Practice Manager
Jo is our Laceby Road Practice Manager here at Wolds. She has worked in the veterinary industry for 14 years, working her way up from receptionist, as she always loves a new challenge.
Jo originally worked at Wolds when we first opened in 2017. She later moved away to support her husband’s career, before returning to Wolds over four years ago — and her Wolds family has been growing ever since.
Jo achieved her SQP qualification during her time in the dispensary and has also undertaken additional CPD to support her colleagues and our patients.
Outside of work, Jo is kept busy with her three dogs — Tommy, Paddy and Reacher — and her feisty cat, Rose. Jo and her daughter, Kaci, are both animal crazy and certainly enjoy keeping everyone busy! She also loves to travel whenever she gets the chance.
Jodi
Receptionist
Jodi is a Receptionist here at Wolds.
She graduated from Bishop Burton College in 2016 with an Animal Behaviour and Welfare degree. Jodi previously worked in a pharmacy as a medicines dispenser, although her dream has always been to work in a veterinary practice. Jodi has gained her AMTRA SQP qualification in companion animals.
Jodi is now delighted to be following her dream here at Wolds and loves that she is continuing to learn so much along the way. She especially enjoys meeting the clients and getting to know their animals with their individual characters. Jodi also thinks it is special to be a part of such a friendly, close nit team.
Jodi has a Vizsla named Obie and two cats called Luna and Lando, who keep her busy with their mischievous antics together at home!
Kat
Receptionist
Kat is a receptionist at Wolds Veterinary Clinic. After 15 years in the automotive industry, she decided to pursue a career change. Having always been passionate about working with animals, she eagerly joined the Wolds team.
Kat comments that she is proud to be part of a team where both animals and colleagues are treated with care and respect. She values the clinic’s supportive, family-oriented culture, which makes each working day both rewarding and enjoyable.
Outside of work, Kat enjoys spending time with friends and family. She is the owner of a 14-year-old cat who loves to nap during the day while she is at work, and she enjoys expressing her creativity through window art whenever she gets the chance.
Molly
Receptionist
Molly joined the brilliant Reception team at Wolds Veterinary Clinic in October 2020. It had always been her dream to work in a veterinary practice due to her love for animals and after working as a Receptionist in a GP practice for 5 years, Molly decided to make the move.
Molly lives with her husband, Adam, along with crazy Golden Retrievers, Nancy and Norman and their guinea pigs Betty and Dora.
In her spare time, Molly enjoys going out with her family and friends, shopping and going on long walks. Molly also has a huge love for donkeys so likes to visit donkey sanctuaries!
“I really love being part of the Wolds team; everyone has been so friendly right from my first day and I can’t wait to learn more and get to know the clients and their fur babies!”
Gemma
Receptionist
Gemma joined the Wolds team as an Animal Nursing Assistant but missed the client interaction so when a Receptionist position became available, she jumped at the chance. Gemma is a huge animal lover and has been very fortunate to work with animals for most of her adult life. Animal welfare is her passion and has been lucky to have had the opportunity to volunteer on neutering/vaccination campaigns in India and Malawi.
Gemma was so excited to join the amazing team at Wolds Vets, especially since we have recently achieved a gold certificate as a cat friendly clinic!
At home, Gemma has 2 rescue dogs and 4 rescue cats and also fosters cats for a small local cat rescue. On days off, Gemma enjoys walking her dogs at the beach and exploring the Lincolnshire Wolds. Gemma also enjoys spending time with her family and friends.
Rebecca
Receptionist
Rebecca is a Receptionist here at Wolds Veterinary Clinic.
“I’m so excited to have Joined the Wolds Veterinary Clinic! After Nine Years Working as a receptionist and administrator for a local seafood company, I saw this as an opportunity to move into my dream job. I’ve always Been Passionate about animals & a true animal lover, having been lucky enough to grow up surrounded by a huge variety of family pets, including Dogs, cats, rodents, reptiles, birds & Fish.
I’m Eager to learn from the team and provide a welcoming, Supportive experience for our clients and their furry friends.
Outside of work, I live at home with my partner & our Rottweiler, Bruce. We Love exploring the lake & Peak districts, as well as our local countryside & beaches.”
Hannah
Dispensary Assistant
Hannah works in the dispensary at Wolds.
With a background in administration and reception within human healthcare, she has always had a passion for animals and was delighted to join the Wolds team.
Outside of work, Hannah loves spending time with her two rescue cats, Simba & Boo, horse riding when she can, and hiking in Switzerland, where her partner works.
She enjoys the supportive team environment at Wolds and the great work–life balance it offers.
Sarah
Receptionist
Sarah is a receptionist at Wolds Veterinary Clinic.
She previously worked as an Administrative Assistant/Receptionist within the education sector but was ready for a new challenge in her career. When she saw the vacancy at Wolds, she was excited by the opportunity and applied straight away. Since joining the team, Sarah has found everyone incredibly welcoming and friendly, making it easy to settle in.
Outside of work, Sarah loves spending time with her family and friends. She has a Shih Tzu called Rolo, who she absolutely adores, and enjoys taking him on walks and heading out on little adventures together.
Claire
Receptionist
Claire joined Wolds Veterinary Clinic as a receptionist after many years working in local government, choosing to follow her long-held dream of working with animals. When a receptionist vacancy became available at Wolds, she was delighted to take the opportunity.
As a receptionist, Claire enjoys welcoming clients and their pets and helping them feel relaxed and at ease during their visit. Having been a client of Wolds Veterinary Clinic since it first opened, she has seen the practice grow and is proud to be part of a professional, caring, and friendly team who are passionate about animal health and welfare.
Outside of work, Claire enjoys spending time with family and friends. She is the proud owner of Millie and Daisy, her Greek rescue dog, and they love going for long walks along the beach and in the beautiful countryside.